Conditions of booking
OUR VESSELS ARE NON SMOKING.
Deposit and payment
A 50% deposit is required to confirm a booking, payable by direct deposit into our nominated bank account.
Once your deposit payment is received the vessel will be reserved exclusively for you at your preferred date and time.
Full payment (or any outstanding balance payment) must be made prior to the hire event by direct deposit into our nominated bank account or cash.
By paying the deposit you agree to these conditions of booking.
Cancellations policy
Cancellations from our side: Water, boats and weather add up to a potentially dangerous situation. Port Macquarie Electric boat hire cannot be held responsible for unforeseen events that may result in the cancellation of your booking. This includes dangerous/unsafe weather conditions (or forecast) or unforeseen failure of / or damage to our hire vessels that may occur prior to your hire event.
If our staff determines that the conditions (or forecast) on the local waterway at the moment of hire are dangerous /unsafe for our hire boats, a rescheduled booking will be provided at no charge. Local conditions are to be assessed and determined by our staff at the actual time of hire.
Cancellations from your side: If you cancel your booking one week or more prior to the hire date, your deposit or payment will be refunded minus a $25 admin charge. If you cancel your booking less than one week prior to the hire date, payment for the hire in full will be required and no refund will be provided.
Rescheduling
You can reschedule your booking to an alternative date (subject to availability) at no charge up to 3 days prior to the hire event. You may only reschedule a maximum of two times.
Rescheduling within 3 days prior to the hire event will attract a $25 rescheduling fee. This includes if you wish to reschedule because you don’t like the weather on the day of the hire event. Please note: rain, wind or cool temperatures are not ‘unsafe conditions’ on their own. No refunds or free reschedules will be given for bad weather, unless the conditions on (or forecast for) the local waterway are deemed to be unsafe for our hire boats, to be determined by our staff at the actual moment of hire.
Conditions of hire and Bond
The skipper(s) is / are required to be at least 21 years of age and should bring photo ID and mobile phone on the day of hire. On the day of hire you will be requested to fill in and sign our ‘register of hirers’ which contains the conditions relating to the hire event itself, a ‘warning of risk’ and insurance. A $500 bond is applicable per hire vessel which may be paid in cash or by filling out your credit card details on the bond form. The skipper(s) of the vessel(s) need to arrive no later than 10 minutes prior to the hire time to attend a short on water familiarisation session with PMQ Duffy Electric boat hire staff. This covers mainly operational, safety and emergency aspects. Late arrival may eat into actual rental time.
Warning of risk: Please note hiring of our boats is undertaken at your own risk and PMQ Duffy Electric boat hire does not accept any responsibility for (personal) injury or loss as a result of the hire event.